Privacy Policy

1 Who We Are

The data controller is LoadLDN Logistics Limited, trading as Deliver Today (Company No. 17213337), registered in England and Wales.

You can contact us at: info@delivertoday.uk  ·  0333 772 4699

2 What Data We Collect

We collect personal data when you request a quote, apply for a business account, or use our services. This includes:

• Name, email address, phone number
• Company name, trading address, invoice address
• Collection and delivery addresses
• Account login credentials (email and encrypted password)
• Job history, invoice records, and payment status
• Website usage data via cookies and Google Analytics

3 How We Use Your Data

We use your personal data to:

• Provide and manage our delivery and courier services
• Process bookings, issue quotes, and generate invoices
• Communicate with you about your jobs and account
• Send job status notifications and delivery confirmations
• Manage your business account and portal access
• Comply with our legal and financial obligations
• Improve our website and services using anonymised analytics

4 Legal Basis for Processing

We process your personal data under the following lawful bases:

• Contract — processing is necessary to fulfil your booking or business account
• Legitimate interests — communicating about your jobs, improving our service, and managing our business operations
• Legal obligation — retaining financial records as required by HMRC and company law
• Consent — for analytics cookies, where you have accepted our cookie policy

5 Who We Share Your Data With

We do not sell your personal data. We may share it with:

• Supabase — our secure cloud database provider (data stored within the EU/UK)
• Sub-contracted drivers — collection and delivery address only, as required to complete your job
• Email service providers — to send transactional emails (invoices, confirmations)
• Google Analytics — anonymised website usage data only
• HMRC or law enforcement — where legally required

6 How Long We Keep Your Data

We retain personal data for as long as necessary to provide our services and comply with legal obligations:

• Active account holders — for the duration of the account relationship
• Invoice and financial records — 7 years (HMRC requirement)
• Job records — 2 years after completion
• Website enquiries — 12 months

After these periods, data is securely deleted.

7 Your Rights

Under UK GDPR you have the right to:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate data
• Erasure — request deletion of your data where there is no legal basis to retain it
• Restriction — ask us to limit how we use your data
• Portability — receive your data in a structured, machine-readable format
• Object — object to processing based on legitimate interests
• Withdraw consent — where processing is based on consent, you can withdraw it at any time

8 Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Your account data is stored on Supabase's secure cloud infrastructure with encryption at rest and in transit. Account access is protected by password authentication and optional two-factor authentication.

9 Cookies

We use cookies to operate our website and understand how visitors use it. For full details of the cookies we use and how to control them, please see our Cookie Policy.

10 Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at delivertoday.uk/privacy.html. Significant changes will be communicated to account holders by email.